Privacy policy

Last updated: 20 October 2026

This policy explains what personal data Seshasri Agro Estates Private Limited (trading as Avoculture, "we", "us") collects when you use avoculture.com and our checkout at shop.avoculture.com, why we collect it, and the choices you have. We are the data fiduciary for this data under the Digital Personal Data Protection Act, 2023.

What we collect

  • Order details: your name, delivery address, phone number, email address and what you ordered. We need these to deliver your food and to contact you about the order.
  • Payment confirmation: our payment gateway partner processes your payment and tells us only whether it succeeded, the amount, and a transaction reference. We never receive or store your card number, UPI PIN or bank credentials.
  • Your account, if you make one: your mobile number, the date you signed up, and how many cups from your paid orders have counted toward a free cup. To sign you in we text a one-time code to your number; we store only a scrambled form of the code, and it expires after 10 minutes.
  • Messages you send us: emails, WhatsApp messages and calls to customer care, including any photos you send with a delivery claim.
  • Technical data: when you visit the site, our hosting and checkout providers record standard information such as your IP address, browser type, and the pages you view, to keep the site secure and working. Your cart is stored in your own browser so it survives a reload.

We do not collect data we do not need. We do not knowingly collect data from children under 18; orders must be placed by an adult.

Why we use it

  • To process, deliver and support your order, including sharing your name, address and phone number with the rider who delivers it.
  • To send you order confirmations, dispatch and delivery updates, and to reply to your questions and claims.
  • To sign you in to your account and run the free-cup programme: counting the cups in your paid orders, and applying a free cup to your order when you have earned one. We do not use your account number for marketing unless you separately ask us to.
  • To meet our legal obligations, including tax and food-safety record-keeping.
  • To send you news and offers only if you tick the box at checkout or otherwise ask us to. Every marketing email has an unsubscribe link, and you can withdraw consent at any time by writing to us. Withdrawing does not affect emails about an order you have placed.

Who we share it with

We share personal data only with providers who help us run the business, and only what they need: Shopify (which hosts our checkout and order system), our payment gateway partner, our delivery riders and logistics partners, our email provider, our SMS provider (which delivers sign-in codes), Cloudflare (which hosts the site and stores account records), and professional advisers where required by law. We do not sell your personal data and we do not share it with anyone for their own marketing.

Some of these providers store data outside India. Where they do, they are bound by contracts requiring them to protect it to the standard of this policy and applicable law.

How long we keep it

We keep order records for as long as Indian tax and accounting law requires, currently up to 8 years. Customer-care messages are kept for 2 years after the matter is closed. Marketing preferences are kept until you withdraw consent. Your account and cup count are kept until you ask us to delete the account; sign-in sessions end after 180 days or when you sign out. Data we no longer need is deleted or anonymised.

Your rights

You can ask us to tell you what personal data we hold about you, correct it, or delete it where we no longer need it for an order or for a legal obligation. You can withdraw marketing consent at any time. To exercise any of these rights, email support@avoculture.com from the address on your order, or call +91 90639 99691. We respond within 30 days. If you are not satisfied with our response, you may complain to our Grievance Officer at grievance@avoculture.com (see our Legal notice) and, after that, to the Data Protection Board of India.

Security

Checkout and payment pages are encrypted (HTTPS). Access to order data is limited to the people who need it to fulfil and support orders. No system is perfectly secure; if we ever discover a breach affecting your data, we will inform you and the authorities as the law requires.

Cookies

Our own site uses only the browser storage needed to remember your cart, and, if you sign in, one cookie that keeps you signed in. That cookie cannot be read by scripts on the page and is removed when you sign out. Shopify's checkout uses cookies that are necessary for the checkout to work and to prevent fraud. We do not run advertising trackers on the site.

Changes

We will post any change to this policy here with a new "last updated" date, and tell you by email if the change is significant.

How to reach us

Seshasri Agro Estates Private Limited (trading as Avoculture)
H.No. 7-1-276/B/29/A, Renuka Nagar, Balkampet, Hyderabad, Telangana 500018, India
Customer care: support@avoculture.com · +91 90639 99691